Q:How to get the items that i paid?
Please check your email,always the email you used to pay us or left on our site .we always send you one email in 10 minutes after we got your order .if you never got any email ,ayou can email us about your order informations,send to email@example.com.
Q:How to place an order on your site?
A:Please follow the below steps
1.visit our website : www.fcsgame.com.
2.Select the game you prefer, and then choose the server you want.
3.To purchase currency, firstly confirm the server you choose, then click it and select the quantity you wish to buy from the item list below, click the button buy then you will be brought to the "order information page" ,Please fill in the appropriate details concerning the delivery time and character information etc. This step would speed up our delivery and help us to make contact with you if necessary.
4.After completing the information page, check the "I have read and agree the return policy " ,click the "confirm" button.
5.Our payment platforms are currently PayPal, Credit Card ,Moneybookers ,Money Gram and Western Union. After choosing the desired method of payment you will be forwarded to the appropriate area after clicking appropriate button.
6.You will now be forwarded to the payment page. Fill out the appropriate information fields until you reach the message "You have sent payment!" This indicates that the order has been completed and it is now being taken care of by our delivery team.
1.If you are the member of our site,you will can use "Shopping Cart", after you login,also you can track your order.
2.If you cannot open some page of our site,please change your brower to the IE8.0 Or use senior browser (Chrome, Safari, Firefox, Opera and so on...).
Q: What does fcsgame(our site) do?
A: Meeting the demand of game players to buy, sell and trade in-game currencies and items, fcsgame provides gamers with fast transactions, 24-hour customer service and transactional security guaranteed.
Q: What is fcsgame dedicated to?
A: fcsgame is dedicated to improving service for game player and fostering a more enjoyable gaming experience. We believe trust is the fabric for our success and loyalty to the customers. Once you come to us for the first time, you will come to us in every time. Our mission is providing game currencies and items for you with a fast and friendly delivery in a safe and enjoyable environment. We will try to be one of the world s leading providers in value-added service to the players and publishers of multiplayer online games.
Q: The reason of live help is not responding, may result from?
A: The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.
Q: I have ordered on the wrong server or character name. What should I do?
A: Please send us an email from your Paypal email address or contact our live chat representatives that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.
Q: What is a pending e-check, and why do I need to wait for it to clear?
A: A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to fcsgame account and then delivery can take place immediately thereafter.
Q: What security precautions are taken to protect my private information?
A: fcsgame takes the protection of our clients personal information more seriously.We have various system in place to screen each and every order for anything that might seem a miss,and since our operation runs 24hours, so we are vigilant.The information you submitted never disclosed to any third part . And the method of data transferring will occur either over Versign encrypted website or though a personal call. We guaranteed the transaction secure.
Q: How do I check the status of my order?
A: If you are member of our site you can login your account and then through " track my order" in the "login" area.If your order show "checked" that mean we have recorded your order information, you make a right order.If you would like to check more informations of your order,it is simply. Firstly, log-into our live-chat, then you can inquiry our online customer service worker at any time, or e-mail us( that we will give a reply within 24 hours).